by Zikmund, William G.
Customer relationship management: integrating marketing strategy and information technology - 1st - Wiley 2003 - xix; 179p.
Relationship management Nature of customer CRM data warehouse
658.812 / ZIK
Customer relationship management: integrating marketing strategy and information technology - 1st - Wiley 2003 - xix; 179p.
Relationship management Nature of customer CRM data warehouse
658.812 / ZIK