| 000 | 00474nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 211018s9999 xx 000 0 und d | ||
| 020 | _a9789386873309 | ||
| 082 |
_a658.5 _bJOH |
||
| 100 |
_aBy Johnston, Robert _93609 |
||
| 245 | 0 | _aService operations management: improving service delivery | |
| 250 | _a4th | ||
| 260 |
_c2019 _bPearson Education _aNoida |
||
| 300 | _axviii; 462p. | ||
| 650 |
_aService operations management, Customers and relationshi _911611 |
||
| 942 | _cBB | ||
| 999 |
_c8822 _d8822 |
||