000			00421nam a2200145Ia 4500
008			211013s9999 xx 000 0 und d
082			_a658.8 _bZEI
100			_aBy Zeithaml, Valarie A. _91358
245		0	_aServices marketing: integrating customer focus across the firm
250			_a3rd
260			_c2006 _bTata McGraw-Hill _aNew Delhi
300			_axx; 668p.
650			_aServices marketing Marketing _9840
942			_cBK
999			_c774 _d774