000 00307nam a2200133Ia 4500
008 211013s9999 xx 000 0 und d
082 _a331.761
_bPAN
100 _aBy Pankaj, S
_9179
245 0 _aCall centre
250 _a1st
260 _c2005
_bA P H Publishing
_aNew Delhi
300 _av; 279p.
942 _cBK
999 _c70
_d70