| 000 | 00417nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 211013s9999 xx 000 0 und d | ||
| 082 |
_a658.812 _bBES |
||
| 100 |
_aBy Best, Roger J. _95043 |
||
| 245 | 0 | _aMarket-based management: strategies for growing customer alue and profitability | |
| 250 | _a5th | ||
| 260 |
_c2009 _bPHI _aNew Delhi |
||
| 300 | _axxvii; 515p. | ||
| 650 |
_aCustomer relations _99212 |
||
| 942 | _cBK | ||
| 999 |
_c6389 _d6389 |
||