000 00458nam a2200145Ia 4500
008 211013s9999 xx 000 0 und d
082 _a658.562
_bSUM
100 _aBy Summers, Donna C S.
_95966
245 0 _aQuality management: creating and sustaining organizational effectiveness
250 _a2nd
260 _c2010
_bPHI Learning
_aNew Delhi
300 _axiv; 574p.
650 _aQuality management Quality system Organizational effec
_98706
942 _cBK
999 _c6035
_d6035