| 000 | 00410nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 211013s9999 xx 000 0 und d | ||
| 082 |
_a658.812 _bDIJ |
||
| 100 |
_aBy Dijulius, John R _98119 |
||
| 245 | 0 | _aSecret service: hidden systems that deliver unforgettable customer service | |
| 250 | _a1st | ||
| 260 |
_c2002 _bAmacom _aNew York |
||
| 300 | _axix; 172p. | ||
| 650 |
_aSecret service _98120 |
||
| 942 | _cBK | ||
| 999 |
_c5596 _d5596 |
||