| 000 | 00438nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 211013s9999 xx 000 0 und d | ||
| 082 |
_a658.812 _bNEW |
||
| 100 |
_aBy Newell, Frederick _98053 |
||
| 245 | 0 | _aWhy CRM doesn't Work: how to win by letting customers manage the relationship | |
| 250 | _a1st | ||
| 260 |
_c2008 _bKogan Page _aNew Delhi |
||
| 300 | _axvii; 263p. | ||
| 650 |
_aCustomer relationship management _91738 |
||
| 942 | _cBK | ||
| 999 |
_c5546 _d5546 |
||