| 000 | 00438nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 211013s9999 xx 000 0 und d | ||
| 082 |
_a658.5 _bJOH |
||
| 100 |
_aBy Johnston, Robert _93609 |
||
| 245 | 0 | _aService operation management: improving service delivery | |
| 250 | _a2nd | ||
| 260 |
_c2009 _bPearson Education _aNew Delhi |
||
| 300 | _a516p. | ||
| 650 |
_aService operation management Improving service delivery _97962 |
||
| 942 | _cBK | ||
| 999 |
_c5482 _d5482 |
||