| 000 | 00443nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 211013s9999 xx 000 0 und d | ||
| 082 |
_a658.8 _bGRO |
||
| 100 |
_aBy Gronroos, Christian _96898 |
||
| 245 | 0 | _aService management and marketing: customer management in service competition | |
| 250 | _a3rd | ||
| 260 |
_c2007 _bWiley India _aNew Delhi |
||
| 300 | _avii; 483p. | ||
| 650 |
_aService management Marketing Mangement _96899 |
||
| 942 | _cBK | ||
| 999 |
_c4684 _d4684 |
||