| 000 | 00446nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 211013s9999 xx 000 0 und d | ||
| 082 |
_a658.812 _bHOR |
||
| 100 |
_aBy Horrell ED _96602 |
||
| 245 | 4 | _aThe kindness revolution: the company-wide culture shift that inspires phenomenal customer service | |
| 250 | _a1st | ||
| 260 |
_c2008 _bPHI _aNew Delhi |
||
| 300 | _axxvi; 198p. | ||
| 650 |
_aCustomer service Consumer behavior _96603 |
||
| 942 | _cBK | ||
| 999 |
_c4488 _d4488 |
||