000 00439nam a2200145Ia 4500
008 211013s9999 xx 000 0 und d
082 _a658.812
_bCHA
100 _aBy Chaturvedi, Mukesh
_96057
245 0 _aCustomer relationship management: an Indian perspective
250 _a1st
260 _c2005
_bExcel Books
_aNew Delhi
300 _axi; 208p.
650 _aCustomer relationship management- an Indian perspective
_96058
942 _cBK
999 _c4069
_d4069