000			00453nam a2200145Ia 4500
008			211013s9999 xx 000 0 und d
082			_a658.575 _bKER
100			_aBy Kerber, Ronald l _95276
245		0	_aStrategic product creation: deliver customer satisfaction from every level of your company
250			_a1st
260			_c2007 _bTata McGraw Hill _aNew Delhi
300			_axviii; 318p.
650			_aLeadership Customer services _95277
942			_cBK
999			_c3493 _d3493