000			00462nam a2200145Ia 4500
008			211013s9999 xx 000 0 und d
082			_a658.812 _bBUN
100			_aBy Bund, Barbara E. _95209
245		4	_aThe outside-in corporation: how to build a customer-centric organization for breakthrough results
250			_a1st
260			_c2006 _bTata McGraw-Hill _aNew Delhi
300			_axix; 339p.
650			_aCustomer relationship management _91738
942			_cBK
999			_c3445 _d3445