000 00396nam a2200145Ia 4500
008 211013s9999 xx 000 0 und d
082 _a658.80954
_bSHA
100 _aBy Shanker, Ravi
_94260
245 0 _aServices marketing: the Indian perspective
250 _a1st
260 _c2008
_bExcel Books
_aNew Delhi
300 _axvi; 656p.
650 _aServices marketing Marketing
_9840
942 _cBK
999 _c2776
_d2776