000			00416nam a2200145Ia 4500
008			211013s9999 xx 000 0 und d
082			_a658.812 _bSHA
100			_aBy Shainesh, G. _94149
245		0	_aCustomer relationship management; a strategic perspective
250			_a1st
260			_c2006 _bMacmillan _aNew Delhi
300			_axii; 198p.
650			_aCustomer relationship management Management
942			_cBK
999			_c2693 _d2693