| 000 | 00465nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 211013s9999 xx 000 0 und d | ||
| 082 |
_a658.5 _bJOH |
||
| 100 |
_aBy Johnston, Robert _93609 |
||
| 245 | 0 | _aService operations management: improving service delivery | |
| 250 | _a4th | ||
| 260 |
_c2019 _bPearson Education _aNoida |
||
| 300 | _axviii; 462p. | ||
| 650 |
_aService operations management Customers and relationships Resource utilisation _93610 |
||
| 942 | _cBK | ||
| 999 |
_c2336 _d2336 |
||