| 000 | 00396nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 211013s9999 xx 000 0 und d | ||
| 082 |
_a658.514 _bDAV |
||
| 100 |
_aBy Davis, Mark M _93076 |
||
| 245 | 0 | _aManaging services: using technology to create value | |
| 250 | _a1st | ||
| 260 |
_c2003 _bMcGraw Hill _aNew Delhi |
||
| 300 | _axvii; 443p. | ||
| 650 |
_aServices Technology _93077 |
||
| 942 | _cBK | ||
| 999 |
_c1940 _d1940 |
||