| 000 | 00501nam a22001577a 4500 | ||
|---|---|---|---|
| 005 | 20220610105942.0 | ||
| 008 | 220610b |||||||| |||| 00| 0 eng d | ||
| 020 | _a9781118156308 | ||
| 082 |
_a658 _bSTI |
||
| 100 |
_aStickdorn, Marc, Schneider, Jakob _913141 |
||
| 245 |
_aTHIS IS SERVICE DESIGN THINKING _b: Basics, Tools, Cases |
||
| 260 |
_aHoboken, New Jersey _bWILEY _c2011 |
||
| 300 | _a373 pages : illustrations ; 24 cm | ||
| 650 |
_a Service industries -- Management. _913142 |
||
| 942 | _cBK | ||
| 999 |
_c10821 _d10821 |
||