| 000 | 00579nam a2200181Ia 4500 | ||
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| 008 | 211206s9999 xx 000 0 und d | ||
| 020 | _a9789386873309 | ||
| 082 |
_a658.5 _bJOH |
||
| 100 |
_aBy Johnston, Robert _93609 |
||
| 245 | 0 | _aService operations management: improving service delivery | |
| 250 | _a4th | ||
| 260 |
_c2019 _bPearson Education _aNoida |
||
| 300 | _axviii; 462p. | ||
| 650 |
_a Customers and relationshi _912182 |
||
| 650 |
_aService operations management _912183 |
||
| 650 |
_aService operations management, Customers and relationshi _911611 |
||
| 942 | _cBK | ||
| 999 |
_c10188 _d10188 |
||