By Summers, Donna C S. <br/><br/>
Quality management: creating and sustaining organizational effectiveness 

 - 2nd 
 - New Delhi  PHI Learning  2010 
 - xiv; 574p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality management Quality system Organizational effec
<br/><br/><label>Dewey Class. No.: </label>658.562  / SUM