By Metters, Richard <br/><br/>
Service operations management 

 - 1st 
 - New Delhi  Cengage Learning  2011 
 - 370p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Formulating Strategy Supply and demand
<br/><br/><label>Dewey Class. No.: </label>658.5  / MET