By Anderson, Kristin <br/><br/>
Customer relationship management 

 - 1st 
 - New Delhi  Tata McGraw-Hill  2007 
 - vii; 164p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relationship management Relationship management
<br/><br/><label>Dewey Class. No.: </label>658.812  / AND